Customer agreement with application technicians

Introduction

Fanieen Maintenance Services Company collects information about you when you use the application. This privacy policy stipulates the basis on which Fanieen will rely on processing information, including the personal data that we collect from you or provide to us. Every time you access or use our services, by doing so you may I agreed to the privacy policy referred to.

  (Users - Customers) The customer, whether he benefits from the application service or just registers, without making any request, is also referred to as the service provider who provides the application services.

Privacy Policy of Use

The foregoing preamble is an integral part of this Agreement and applies as any provision of this Agreement.

Dear customer, by completing the registration process, you agree to these terms and conditions and agree to the privacy policy in collecting and using your data recorded on the technician’s application, the website, or any third-party service provider, whether you read it or skipped it in your registration steps.

Data collection

We collect the information that you provide to us directly through your use of the Fanieen application when you create or modify your account, request any service, contact the customer service center, or contact us in other ways. This information may include information to contact you directly (your name, mobile or phone number - date of birth - email), payment method, financial data, credit card information, and any other information you may provide to us.

Data we collect through your use of our services.

We do not wish to collect or store personal information from those under 18 years of age through the services, as we require that all users of the Fanieen application pledge that they are at least 18 years old. 

We also use GPS technology to determine your current location through the application.

Use of personal data

With regard to personal data processed, stored and transmitted to and from our servers, Fanieen is the data controller for the purpose of complying with data protection laws in the Kingdom of Saudi Arabia. Laws

We share your data with the service provider when providing the services you request. For example, we share your name, mobile number, and service provider location with the service provider. 

In response to a request for any information by a competent authority if we believe that disclosure of that information would be under, or otherwise required by, any applicable law, regulation or legal process.

With law enforcement officials, government authorities or other third parties to enforce or enforce your Terms and Conditions and to investigate potential violations or if we believe that your actions have been in violation of our Terms and Conditions of Service or to protect the rights, property or safety of our technicians or others.

Security precautions 

Your technician profile is protected so that you and authorized Technician employees have the right to access your account information. Technician employees will not contact you and request any personal information, including your password in the Technician application. 

Terms of use of the technician’s application

Providing the service

The Technicians application is an electronic platform that brings together the customer and the service provider to provide maintenance services to the customer at the location he specifies, where the customer chooses the technicians, engineers, specialists, institutions or companies appropriate for him to perform the required maintenance, or the “application” nominates an appropriate service provider.

Some of your information will be shared with the service provider as needed, including your location and mobile number. You must agree with the service provider on the required work before starting the service provider’s work. If you wish to add any other work after starting work, it must be agreed upon with its cost in advance. 

In the event that the service provider is suspended from work for any reason, the customer shall bear the costs of the work completed and the price of spare parts provided by the service provider without any responsibility on the application.

We disclaim any responsibility for any communication between the customer and the service provider after the end of the service provided.

If the service request is canceled for any reason, and after that the service is used, the customer must contact us to modify the order status within 24 hours. If communication is not made within 24 hours; We disclaim responsibility for the nature of the dealings that took place between the “customer” and the “service provider,” and the customer has no right to claim warranty and support benefits after canceling the order.

The customer is fully responsible for what happens between him and the service provider, and we disclaim responsibility for any dispute that may arise between the two parties. In the event of any dispute, God forbid, you must go to the official authorities. 

The service invoice includes the cost of the “service provider’s” manual labor, in addition to the 15% value-added tax and service fees, if any. If supplies or products are purchased, they will have an external invoice from the service provider that delivers it to the customer without responsibility for the application of technicians. 

If any supplies or products are purchased between the service provider and the customer, it will have an invoice between the service provider and the customer and has no relation to the application of technicians. 

You must approve the invoice issued by the service provider after the completion of the agreed-upon work and pay the service provider directly according to the agreed upon amount that matches the invoice, noting that there is no guarantee for the work done if the invoice is paid in cash to the service provider.

While there is a 30-day guarantee on hand work if payment is made electronically

The customer has the right to reject the invoice if the agreed upon amount does not match the amount recorded on the invoice.

Added service tax (15%) on the total cost of manual labor only. It is obligatory for the final consumer and the application or the “service provider” does not bear the responsibility to pay it.

If you do not pay the full amount; Technicians App has the right to suspend your account and take legal action against you.

Security 

- Warranty period: “Technicians App” is committed to guaranteeing the work for a period of 30 days after the end of the service in the event that payment is made electronically only.

- Warranty scope

The warranty includes the cost of detection, inspection, and transportation of the device for repair.

The warranty applies only to orders completed through the application, and the countdown to the warranty period is recorded on all invoices and can be accessed through the application.

The warranty includes manual labor only and does not include spare parts that may be provided by the service provider.

The warranty period is not renewable in the event that the Service Provider returns to repair the defect. 

The service provider who performed the maintenance for the first time is responsible for repairing any problems that arise during the warranty period, and no other technician can be requested through the application to solve the problem of a previous technician.

The customer does not have the right to request a refund of the maintenance amount before 5 working days have passed since submitting a complaint on the same request, unless there is any postponement at the request of the “customer” that leads to an increase in the delay period.

- The warranty does not apply to any of the following cases

A canceled order that was more than 24 hours old

Modification or change of any kind to the electrical circuit or physical structure of the device by another service provider.

The site conditions where the product is kept do not meet the recommended operating conditions for the device.

Misuse, or signs of tampering.

Accidents, natural disasters, lightning, rain, fire, improper ventilation, voltage fluctuations, or any other causes that are beyond the control of the service provider.

Procedures for submitting complaints. 

Communicate through the channels available on the application: the unified number 920018807, direct WhatsApp, or email address.

Communicate through one of our social media accounts (X - Instagram - Facebook)

When filing a complaint during the warranty period for the first time; The service provider is primarily responsible for solving the problem, and under no circumstances may another service provider be requested, whether through the application or through communication channels. If another “service provider” is requested, the “customer” will bear the cost of maintenance without any responsibility from the application, and it will be treated as a new request.

If the problem cannot be solved by the “service provider”, we will provide an alternative technician at the application’s responsibility. Taking into account the scope of work carried out by the previous Service Provider, and in the event that the solution of the problem requires any additional work; The cost of additional works is borne by the client.

Stop the service. 

Technicians have the right to stop any account that attempts to tamper with or circumvent operations or harm one of the parties.

Technicians have the right to block the "customer's" account in the event of failure to pay the value agreed upon with the "service provider."

Technicians have the right to suspend the “client’s” account and refuse to provide the service without giving any reasons.